How To Reset Netflix On Smart TV: 5 easy Steps

Is your Netflix app on your Smart TV acting sluggish or stuck? Are you itching to watch your favorite show but facing frustrating delays? We’ve all been there. The good news is that by taking a few minutes to fully reset the Netflix app on your Smart TV, you can potentially solve these issues and enjoy uninterrupted streaming.

In this guide, we’ll walk you through a step-by-step process to reset Netflix on your Smart TV. From simple restarts to clearing cache and contacting Netflix support, we’ve got you covered. So, let’s dive in and get your Netflix experience back on track!

If you have similar issues with Disney Plus Crashing, we have a dedicated article to help you troubleshoot.

Why Reset Netflix on Your Smart TV?

Before we dive into the steps, let’s discuss why resetting Netflix on your Smart TV is a good idea. Over time, as you use the Netflix app, temporary files and data can accumulate, causing the app to slow down or even become unresponsive. By performing a reset, you’re essentially giving the app a fresh start, clearing out unnecessary data, and potentially resolving any issues that might have cropped up.

How To Reset Netflix On Smart TV

Step-by-Step Guide to Resetting Netflix on Your Smart TV

The same advices can be applied to Non-Smart TVs, or even to projectors if you are using a little streaming devices like a Roku.

The below steps are valid if you have a Smart TV Only.

Step 1: Power Cycle

The first step in any troubleshooting process is often the simplest and most effective: a power cycle. This process helps clear residual charges and restart your TV’s mainboard, giving all the apps a fresh start.

  1. Turn your TV off.
  2. Unplug it from the outlet.
  3. Wait for about 30 seconds.
  4. Hold the power button for another 30 seconds.
  5. Plug your TV back in.
  6. Turn your TV back on.

Power cycling can often work wonders and resolve minor glitches in the Netflix app.

Step 2: Sign Out of Netflix

The next step is to sign out of your Netflix account. Here’s how you can do it:

  1. Open your Netflix app.
  2. Navigate to the left side of your screen and select either ‘Get Help’ or ‘Settings’.
  3. Choose ‘Sign Out’.
  4. Confirm by pressing ‘Yes’.

If you don’t see the ‘Get Help’ or ‘Settings’ options, don’t worry. There’s a hidden method to sign out: open your Netflix app and use your remote to press the following sequence: “Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.” This will prompt you to reset, sign out, start over, or deactivate your account. Select ‘Sign Out’ for a clean slate.

Step 3: Update or Reinstall the App

Updating or reinstalling the Netflix app can often improve its performance. However, the process can vary based on your TV’s operating system. Here’s how to do it for some popular brands:

For Samsung:

  1. Press the ‘Home’ button on your remote.
  2. Go to ‘Apps’.
  3. Press the ‘Options’ logo.
  4. Hover over Netflix and select ‘Delete’.

For Sony:

  1. Go to your home menu.
  2. Press the left button on your remote and select ‘Apps’.
  3. Hover over the Netflix app.
  4. Long press the ‘OK’ button and select ‘Uninstall’.

For LG:

  1. Press the ‘Home’ button on your remote.
  2. Select the pencil logo for ‘Edit’ mode.
  3. Hover over the Netflix app.
  4. Press the ‘Up’ button on your remote and select ‘Yes’.

After deleting the app, you need to reinstall or update it:

For Samsung:

  1. Press the ‘Home’ button on your remote.
  2. Select ‘Apps’.
  3. Click the search button and type ‘Netflix’.
  4. Press ‘Install’ or ‘Update’.

For Sony:

  1. Go to your home screen.
  2. Select the ‘Google Play Store’ app.
  3. Search for ‘Netflix’ and press ‘Install’ or ‘Update’.

For LG:

  1. Press the ‘Home’ button on your remote.
  2. Open the LG Content Store.
  3. Go to ‘Apps’ and select ‘Netflix’.
  4. Press ‘Install’ or ‘Update’.

Step 4: Clear Cache

Cache helps apps remember your preferences network settings and history, but it can also slow down the app over time. Clearing cache can give your Netflix app a performance boost:

For Samsung:

  1. Press the ‘Home’ button on your remote.
  2. Select ‘Settings’.
  3. Go to ‘Support’ and then ‘Device Care’.
  4. Choose ‘Manage Storage’.
  5. Hover over Netflix and press ‘View Details’.
  6. Click both ‘Clear Data’ and ‘Clear Cache’.

For Sony:

  1. Go to your home screen.
  2. Select ‘Apps’ and hover over Netflix.
  3. Long press the ‘OK’ button and select ‘Info’.
  4. Click both ‘Clear Data’ and ‘Clear Cache’.

For LG:

  1. Go to your home menu and select ‘System Settings’.
  2. Choose ‘Application Manager’ and find Netflix.
  3. Press ‘Clear Cache’.

Step 5: Contact Netflix Support

If you encounter any issues while performing the reset or if you’re facing persistent problems with the Netflix app on your Smart TV, don’t hesitate to reach out to Netflix Support. Remember, it’s okay to ask for help, and their experts can guide you through any challenges you might be facing.

What Happens When You Reset Netflix on Smart TV?

A reset can mean two things: a simple reset or a factory reset. A simple reset restarts the app, which can help resolve minor issues and speed up its performance. On the other hand, a factory reset erases all data and settings associated with the app. This can be beneficial if your Netflix app is severely slow or unresponsive. Keep in mind that a factory reset will erase your profile data, preferences, and display settings.

Why Is Netflix Not Loading on Your Smart TV?

There can be various reasons why Netflix might not be loading on your smart TV. Here are some common issues and troubleshooting steps to resolve them:

  1. Weak or Unstable Internet Connection: Slow or unreliable internet can prevent Netflix from loading. Make sure your Wi-Fi is working properly and consider resetting your router if needed.
  2. App Glitches: Like any app, Netflix can experience glitches. Try force-closing the app and reopening it. If the problem persists, restart your smart TV.
  3. Outdated App: An outdated app might not work properly. Check for updates in your smart TV’s app store and ensure Netflix is up to date.
  4. Software Updates: Sometimes, your TV’s operating system needs an update to ensure compatibility with apps like Netflix. Check for any available system updates.
  5. Account Issues: If there’s an issue with your Netflix account, such as payment problems or subscription expiration, it might prevent the app from loading.
  6. Cache Build-Up: Cached data can accumulate and cause the app to slow down or malfunction. Clear the app cache to resolve performance issues.
  7. TV Compatibility: Older smart TVs might not be fully compatible with the latest versions of Netflix. In such cases, you might need to consider using an external streaming device.
  8. Network Interference: Other devices using the same network might cause interference. Disconnect other devices temporarily and see if Netflix loads.
  9. Server Outages: Sometimes, Netflix servers might experience downtime. Check social media or official websites to see if others are reporting similar issues.
  10. Smart TV Updates: If your TV’s firmware is outdated, it might not support the latest versions of streaming apps. Check for system updates regularly.

If none of these steps resolve the issue, you can also try deleting and reinstalling the Netflix app on your smart TV. If the problem persists, you may want to contact the manufacturer’s support or Netflix’s customer service for further assistance.

Also Read: Why Is My Alexa Green? 4 Steps To Stop The Green Light


Resetting the Netflix app on your Smart TV is a straightforward process that can significantly improve your streaming experience. By power cycling, signing out, updating or reinstalling the app, clearing cache, and contacting Netflix support if needed, you can breathe new life into the app and enjoy uninterrupted, smooth streaming.

Next time you find yourself frustrated with a slow or stuck Netflix app, remember these steps and take a few moments to give it a reset. Your favorite shows and movies will be waiting for you, ready to stream without any hiccups. Happy streaming!

To delve deeper into the realm of Smart TVs, encompassing their Bluetooth features, explore our informative piece titled “Is Bluetooth Supported on Samsung Smart TV ?”

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David Coleman
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